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1. Is it secure to order from this site?
 

Yes. Our shopping cart processes all the information by using the latest security technology: SSL (Secure Sockets Layer) 128-bit encryption.

   
2. Do you keep my personal information?
 

Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

   
3. Do you sell or trade any of my information?
 

Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances.

   
4. When will my credit card be charged?
  Credit cards are charged at the time of the order, before the order is shipped out.
   
5. Has my order been shipped?
  You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.  Normally, a tracking number is not available until late in the day that you ordered, and possibly, on the next day.  In general, if your order is received after 2:00 PM Eastern Time, it most likely will ship the following day, due to warehouse operations procedures.  If you have any concerns, you can reach us via the information on the "Contact Us" page.  We pride ourselves on personal and prompt responses to customer inquiries.
   
6. How do I track my order?
  If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.
   
7. I forgot my account password. How do I retrieve it?
  If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
   
8. What is your return policy?
  Our return policy is available on the Terms of Sale agreement.
   
   
9. How do I navigate through the site?
  There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
   
   
10. How do I contact you?
  Our contact information is provided on our Contact Page.
   
11. GUARANTEE:

Alison Raffaele Cosmetics produces only the highest quality products and strives to provide an exceptional level of personal service. Each order you place online with us is eligible for Refund/Exchanges with proof of purchase.

   

Please Note: There is a $4.95 restocking fee per item applied to all returns.
  Every effort is made to accurately display the colors of our products. In some instances there may be slight variations of color which are dependant on your monitor and video graphics card.
   
12. International Shipping Information
  We regret that at this time, Alison Raffaele Cosmetics ships only within the contiguous 48 states, Alaska and Hawaii. Shipping international and to US territories such as Puerto Rico and Guam is not available at this time.
   
13.

Shipping Costs and Delivery Times:

All orders ship from our warehouse in Upper Saddle River, NJ

Orders within the 48 US States ship via UPS Ground. UPS requires a valid street address to deliver your order. UPS will not deliver to a PO Box.

Orders to Hawaii and Alaska ship via USPS Priority Mail. Orders to Canada ship via USPS Global Priority Mail.

alisonraffaele.com offers free shipping on all orders $75 or over (excluding taxes). alisonraffaele.com collects tax on all shipments to New Jersey.

Order Total Shipping Costs 48 US States Shipping Costs Hawaii and Alaska Shipping Costs Canada
up to $30.00 $8.95 $12.50 $20.50
$30.01-45.00 $9.95 $13.50 $21.50
$45.01-60.00 $10.95 $14.50 $22.50
$60.01-74.99 $11.95 $15.50 $23.50
$75.00+ Free Shipping via UPS Free Shipping via USPS Priority Mail Free Shipping via USPS Global Priority Mail
 
Delivery Option Processing Time Carrier Delivery Time Total Delivery Time
UPS Ground 1-2 business days East Coast: 1-3 business days West Coast: 4-5 business days 2-7 business days
USPS Priority Mail 1-2 business Days 2-3 business days 3-5 business days
USPS Global Priority Mail 1-2 business Days 3-5 business days 4-7 business days

Business Days: Monday - Friday, excluding federal holidays.

Processing Time: Orders received between Monday and Friday are usually processed
that day or by the end of the next business day. Orders received on Saturday and
Sunday are processed by Monday or close of business day Tuesday.



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