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FAQ
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| 1.
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Is it secure to order from
this site? |
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Yes. Our shopping cart
processes all the information by using the latest security technology: SSL
(Secure Sockets Layer) 128-bit encryption. |
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| 2. |
Do you keep my personal
information? |
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Yes, your personal
information is securely stored in our Ecommerce database with the same SSL
128-bit encryption. You have the option to make this information available
for future orders when logging in, so that you do not have to type it
again when you come back and shop from us. |
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| 3. |
Do you sell or trade any of my
information? |
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Absolutely not: We do
not sell, trade, or share any of your information with anyone under any
circumstances. |
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| 4. |
When will my credit card be
charged? |
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Credit cards are charged at the time of the order, before the
order is shipped out. |
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| 5. |
Has my order been shipped? |
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You can check on the status of your order by clicking on
Order
Status or by clicking on the
link on your order confirmation e-mail to review your order.
Normally, a tracking number is not available until late in the day that
you ordered, and possibly, on the next day. In general, if your
order is received after 2:00 PM Eastern Time, it most likely will ship the
following day, due to warehouse operations procedures. If you have
any concerns, you can reach us via the information on the "Contact
Us" page. We pride
ourselves on personal and prompt responses to customer
inquiries. |
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| 6. |
How do I track my order? |
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If a tracking number is assigned to your order, you can track
the order by logging in to the Order Status and reviewing your order. |
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| 7. |
I forgot my account password. How do I retrieve
it? |
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If you forgot your password, you can retrieve it by clicking
on the Forgot Password link on the Order
Status page or during the
checkout process while placing a new order. |
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| 8. |
What is your return policy? |
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Our return policy is available on the Terms of
Sale agreement. |
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| 9. |
How do I navigate through the
site? |
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There are links and buttons on the site to get you where you
want to go. Products are available from the main menu and under the
"Products" button link, you can also view informational web pages that we
have set up so you can get some information on our company and our
products. |
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| 10. |
How do I contact you? |
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Our contact
information is provided on our Contact Page. |
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11. |
GUARANTEE: Alison Raffaele Cosmetics
produces only the highest quality products and strives to provide an
exceptional level of personal service. Each order you place online with us
is eligible for Refund/Exchanges with proof of purchase. |
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Please Note: There is a $4.95 restocking fee per item
applied to all returns. |
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Every effort is made to accurately display the colors of our
products. In some instances there may be slight variations of color which
are dependant on your monitor and video graphics
card. |
| 12. |
International Shipping Information |
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We
regret that at this time, Alison Raffaele Cosmetics ships only within the
contiguous 48 states, Alaska and Hawaii. Shipping international and to US
territories such as Puerto Rico and Guam is not available at this
time. |
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13.
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DELIVERY:
All orders ship from Upper
Saddle River, NJ via UPS. UPS requires a valid street address to deliver
your order. UPS will not deliver to a PO Box.
All orders received will ship
within 2 business days.
Alison Raffaele.com offers free standard
shipping on all orders $75 or over (excluding taxes). Alison Raffaele.com
collects tax on all shipments to New Jersey.
| Delivery Option |
Processing Time |
Carrier Delivery Time |
Total Delivery Time |
| UPS Ground |
1-2 Business Days |
East Coast: 1-3 business days West Coast: 4-5
business days |
2-7 business days |
| UPS 2-Day Air |
1-2 Business Days |
2 business days |
3-4 business days |
| UPS Next Day Air Saver |
1-2 Business Days |
1 business day |
2-3 business
days |
Business Days: Monday - Friday, excluding
federal holidays.
Processing Time:
Orders received between Monday and Friday are usually
processed
that day or by the end of the next business day. Orders
received on Saturday and
Sunday are processed by
Monday or close of business day Tuesday.
General Delivery
Times:
UPS
Ground, 2 Day Air, and Next Day Air Saver deliver Monday -
Friday
Hawaii and Alaska: For Shipments to Hawaii 2 Day and next day
air saver
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